Document Type : Original Article
Authors
1
Faculty of Oral and Dental Medicine, Misr University, Cairo, Egypt.
2
Public Health and Community Medicine Department Faculty of Medicine, Cairo University, Cairo, Egypt
3
Pathology Department, Almaadi Military Hospital, Cairo, Egypt.
4
Public Health and Community Medicine Department Faculty of Medicine, Cairo University, Cairo, Egypt.
5
School of Medicine, Badr University in Cairo (BUC), Cairo, Egypt., Military Medical Academy, Cairo, Egypt.
10.21608/ejnh.2025.447954
Abstract
Patient satisfaction is a crucial indicator of healthcare quality and a core component of patient-centered care. It helps identify strengths and weaknesses within healthcare systems, guiding improvements in service delivery and patient outcomes. The current study was conducted to assess patient satisfaction with outpatient clinic services at a general hospital in Cairo and identify its relationships with sociodemographic factors.
Methods:
This cross-sectional study included 459 patients attending outpatient clinics at a general hospital in Cairo Governorate. Data were collected using the Patient Satisfaction Questionnaire (PSQ-18), which covers seven domains: general satisfaction, technical quality, interpersonal manners, communication, financial aspects, time spent with the doctor, and accessibility and convenience. Statistical analysis was performed using SPSS.
Results:
The overall mean satisfaction score was 4.03 ± 0.82. The highest satisfaction was reported for interpersonal manners (4.55 ± 0.62) and communication (4.45 ± 0.63), while the lowest scores were observed in financial aspects (2.92 ± 0.48) and time spent with the doctor (2.96 ± 0.79). Significant associations were found between satisfaction and factors such as education level, employment status, and marital status.
Conclusion: The study revealed generally high patient satisfaction, especially with communication, interpersonal manner, and clinical facilities. However, financial concerns and waiting times were noted as areas for improvement. Satisfaction varies by marital status, education, and employment, but not by gender. These findings highlight the need for patient-centered service improvements and suggest further research through broader, multi-center studies. Efforts to improve consultation time and address financial barriers could enhance overall satisfaction.
Keywords
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